Email and text messages
Last updated 5 September 2026
Everything Linemerge sends by email and text, who it goes to, why, and how to switch it off. Anything not on this list, we do not send.
To bookers (people who book time with a host)
| Message | Channel | When | Opt out |
|---|---|---|---|
| Booking received / please confirm your email | When the host requires bookers to confirm their address | Part of the booking | |
| Booking confirmed, with add-to-calendar file and move/cancel links | Email, SMS if a number was given | On confirmation or approval | SMS: reply STOP |
| Reminder | Email, SMS | About 24 hours and 1 hour before | SMS: reply STOP. Email reminders stop when you cancel. |
| Moved, declined or cancelled by the host, with the host's note if any | Email, SMS | When it happens | SMS: reply STOP |
Booker messages are sent on the host's behalf, in the language of the booking page (English or Spanish), and carry the host's name. They never contain marketing, and the host cannot add recipients or write texts. See the SMS terms.
To hosts and members (account holders)
| Message | Channel | Opt out |
|---|---|---|
| Account: verify your email, password reset, password changed, two-factor changes, data export ready, account deleted | Cannot be switched off; they protect the account | |
| Bookings: new request, confirmed, moved, cancelled, reminder for what you host | Email, push notification in the apps | Push: device settings. Email: turn off approval or reminders per meeting type; otherwise part of hosting |
| Household and business: invitations, someone joined, page changes | Part of membership; leave the household or business to stop | |
| Billing: trial ending, payment failed, invoice, plan changed, seat count changed | Email (from Stripe or us) | Cannot be switched off while you have a subscription |
| Product tips: connect a calendar, share your link, weekly digest, plan-limit reached | Link in every message, or Account & security → Emails | |
| Referral: someone you invited went paid | Same switch as product tips | |
| Service and legal notices: security incidents, material changes to terms or pricing | Cannot be switched off while you have an account |
Product tips are sent at most once per kind, never more than one a week, only to people with an account, and carry our postal address and an unsubscribe link, as CAN-SPAM and Canada's CASL require. We do not send cold email, buy lists, or email people who have not signed up or booked.
Invitations you send
When you invite someone to a household or business, or share your referral link, the email goes out in your name at your request, once. We do not follow up with them.
Contact
Nameverse Inc. · [email protected]