Help center Bookings
Text messages to bookers
Bookers who give a phone number get a text confirmation, reminders and a text when you move or cancel; STOP ends them.
Updated
LineMerge texts the booker, and only when they typed a phone number into the booking form. Hosts never get texts: your notifications come by email. Texts go to numbers in the United States and Canada.
- Confirmation when the booking is confirmed, straight away or when you approve it. A request still waiting for approval gets no text.
- Reminders about 24 hours and about 1 hour before a confirmed booking. A booking made less than a day ahead gets a reminder that says how far off it really is.
- Your changes: a text when you move or cancel the booking. A booker who moves or cancels it themselves gets email only.
Texts are in the language the booking was made in, carry no marketing, and hosts can't write or send their own through LineMerge.
Stopping them: the booker replies STOP to any text and gets one final confirmation; START resubscribes and HELP gets help. Emails keep coming either way. For phone and in-person meeting types the number is required, because you need it to reach them, and opting out of texts doesn't remove it from the booking. The full terms are on SMS terms.